Yes! We offer delivery within selected areas. Simply enter your address at checkout.

Currently we do not offer cash-on-delivery. All orders must be paid online.

Currently we do not offer cash-on-delivery. All orders must be paid online during checkout.

Yes, all of our ingredients are sourced from halal-certified suppliers and our production process complies with halal guidelines.

You may cancel your order if it has not been dispatched yet. Please contact us as soon as possible. Once the order is on the way, it can no longer be cancelled or refunded.

Only one promo code can be used per order.

Unfortunately promo codes must be applied during checkout and cannot be added afterwards.

Please place the ice cream in your freezer immediately upon receiving it. We recommend keeping it at –18 °C or below for best quality.

ou may change the delivery address before your order is dispatched. Please contact our support team as soon as possible to update your delivery details.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery (with photo evidence) and we will arrange a replacement or full refund.

No — delivery is completely free for all orders within our service area. There is no minimum spend and no hidden charges.

No, there is no minimum order. You can order as little as one tub.

We deliver daily between 10:00 AM and 10:00 PM, including weekends and public holidays.

You can reach us via WhatsApp (+6019-69983288) or email (creamncraft@mly.com).

Yes, we do! You’re welcome to visit our creamery at 215 Jalan Pantai, George Town, Penang, Malaysia — all flavours are available for dine-in and takeaway.